Quality practices have been introduced at every stage of the delivery process to build, improve, monitor, and ensure quality. We plan and monitor daily work management.

Do Check Act: PDCA Cycle is followed to ensure Quality. The application, job setup, and processes are designed to meet the committed accuracy level. Each process is designed to ensure productivity, quality, and delivery. When a project is signed/for pilot processing, a DRM (Design Review Meeting) is conducted. The team works out the a detailed project specifications and clarifications document. The Metrics for each process and person is decided so performance can be measured. Process Conformance Report (PCR/Checklist) and Quality Control Process Chart (QCPC) both for product and process are maintained.

Training: For any new recruit an induction program includes training on our concepts and other QC tools. Existing employees undergo training programs on a regular basis.

AND WIS: A set of Work Instructions (WIS) and Standard Operating Procedure (SOPs) are defined for each process that there is no deviation to the instruction/specification. Exceptions are handled immediately to avoid bottlenecks.

Audits: Surprise Quality audits are carried out for each department to ensure that processes are being followed, and required checklists are maintained. Audits are conducted by a team of trained Internal Quality Auditors. The Auditors are identified based on their experience and qualification. Project managers identify the training requirement and send the team for Quality related training.

Testing: Product and Process testing are done by a team of QC analysts. They report to the Project Manager.

Performance Metrics: Metrics are defined for each process and person responsible for the process. Performance Metrics are based in PQDCM (Productivity, Quality, Delivery, Cost and Morale) model. Each individual is reviewed with PQDCM metrics each week, so is the process. Each individual is measured based on their performance and additional incentive is given for innovative and creative ideas which implemented will increase productivity or reduced operational cost. Customer Satisfaction Surveys: Customer satisfaction surveys are conducted to get feedback on each project.

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