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Offshore Business Process Outsourcing – BPO – Right for your Business?
Technology changes business. Could you run your business without a fax, phone, or
electricity? Imagine your world without plastics.
Innovations quickly become necessities. These technologies dramatically altered
work. The latest is the internet… the most disruptive change since the printing
press. Those who ignore this reality are at a growing competitive disadvantage.
You are already using computers in your business. Can you use the computer to outsource
your back office…save money; uarantee your growth and success? Others are! Buying
products made outside of your community isn’t new. As economies globalize, sourcing
becomes global. Forbes Office Equipment, 102 N 2nd Ave E, is a Konica (Japanese)
authorized dealer. Their web site tag line is “World Class Products Combined with
Local Service and Support”. Check where your shoes were made, your car, and your
television. With the internet, you can now buy services overseas too...
Large companies go offshore for labor intensive administrative activities. They
have been doing it for over a decade Under the right conditions, economies are available
to your business. Business Process Outsourcing (BPO) can give you what you want,
when you want it, cost effectively.
What benefits? How do you decide? What are pros and cons… pitfalls and opportunities?
Benefits are lower overhead and direct cost (30-50%), fewer personnel problems,
and less turnover. You access expertise not in your firm, create flexibility for
changing workload and free up your people for higher value activities.
Sounds good; what can I outsource? Candidates are standard, repetitive back office
operations, web research, legacy computer systems, transcription, forms processing
and the like. First, you must know what results you want. You need an employee who
understands exactly is required to train your supplier. If they lack project experience,
they will need guidance. If the employee changes jobs, you will need a detailed
work specification to maintain consistency. You can outsource part-time work, but
quoted rates are higher…your supplier is working part time too. They look for efficiencies
of scale. The ideal candidate is continuous, documented work involving one or more
full time people. And it must be something that can be transmitted over the net.
Hardcopy may be ok, but there are time and customs considerations.
Once you have identified your candidate operation, what next? We provide a free
quote. Be realistic about volume, fluctuations, turnaround time and deliverables.
These all affect the quote. Low bid may not be best bid. Over the long term, supplier
relationship is key. Agree on a fair contract.
To capture BPO savings you must have predictability and reliability of work flow.
Communications must be timely. Initially, there is the need for phone and e-mail
interaction during your business day. The time difference is about half a day for
our operations in Pakistan…the hotbed for this activity. Why Pakistan? Surprisingly,
Pakistan has the third largest English speaking population after the USA. To compensate
for the time difference, you need a contact stateside. They ensure your requirements
are understood, communicated and followed. Demand it and you will get it. Communication
is a two way street. Be responsive too.
Trust is the most difficult quality to build in any relationship. We value long-term,
strategic relationships. Bokharis has been in business since 1999 and plans to stay.
We prosper as your business prospers with the competitive edge you have gained by
freeing up your valuable people, capital and cash. Make timely invoice payments
and we will go through hoops to keep your business and make you successful!
How do we embrace these inevitable changes in how you work and maintain a prosperous
work force and economy? These questions were answered by General Electric, IBM,
General Motors… every multinational. Their response: offer customers high quality,
innovative products and service at competitive prices. They moved activities offshore
and provided the customer what they demanded. Those competitors unable or unwilling
to do that fell by the wayside, victims of shortsighted management paralyzed by
the disruptive technology. The list is long…….US Steel, Hathaway Shirts, the shoe
and apparel industry.
The technology is now available for all businesses to stay competitive.
Responding, adapting and taking advantage of a disruptive technology is not easy.
Change isn’t easy. Your commitment to your employees is important to your business
success. So is your ability to be competitive. With today’s technology some of your
best “employees” can be half a world away. After all, in the final analysis, your
commitment to your customer and your ability to serve their needs is what makes
your business grow.
A careful examination of your operations and opportunities offered by Bokharis deserves
your attention. Your competitors are doing just that.
Bokharis's breadth of capabilities, proven program management skills and ability
to integrate technology with business processes makes us your natural choice as
BPO Partner in our areas served.
Benefits Summary:
Flexibility
Cost
Focus
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Traditionally, executives spend 80 percent of their time managing details, and only
20 percent on planning and customer relations. Once a process is successfully outsourced,
the ratio can be reversed. Executives get more control over their most valuable
resource: time. Time to explore new revenue streams, time to accelerate other projects,
and time to focus on their customers
Intellectual Property Integrity
Our clients have different requirements and thus we are flexible. We ensure final
data is scanned by up to date anti-virus software before transmission. We maintain
confidentiality. Current clients utilize FTP, Zip file/e-mail transfer or direct
data entry into their secure website or database. Direct data entry access attests
to our clients' trust in our ability and our outstanding Quality Control Procedures
(QCP). We will accommodate YOUR needs, and work with you to identify the best possible
solution.
Data Entry And Form Processing
We are a high quality , responsive coast effective alternative for your in-house
our locally outsourced activities. We can work with all forms of input data sent
over the internet or by mail. Dictionaries, Manuals, Paper Surveys, Questionnaires,
Airway Bills, Index Cards, Market Research, Tabulations, Guest/Customer Comment
Cards, Polling Information, Property Tax Records, Invoices. What are you doing now?
Compare your current process with what we offer.
We will facilitate the preparation, capture, warehousing, retrieval and utilization
of your information. Data processing is accomplished by extracting information from
a current or custom designed form, fax, catalog, book, HCFA 1500, electronic media,
or an on-line data entry system.
Our capabilities for time-critical and information sensitive data alleviates the
need for onsite data entry personnel, while insuring the utmost integrity, accuracy
and security.
Data Conversion
We prepare digital content for electronic publishing and the Web. Converting all
kinds of information, from all major word processing, typesetting, document formats...and
paper. Creating XML, SGML, HTML, and other structured formats. What do you need?
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